How To Obtain Support
Have a question?
If you have any question about The Mop Team's software products fell free to drop an e-mail to our Support Team: support@the-mop.com.
To receive a proper answer from our Support Team, please, include in your e-mail the following information:
- product name (e.g., The Mop),
- version number (e.g., 4.00.11),
- license key (if applicable),
- description of the problem.
It will be great if you send us a screenshot with the bug you're trying to describe.
Please note, that currently we can answer ONLY English email messages. Also, we do not have phone/fax support at this time.
Support Guaranty
Technical support is free and unlimited by e-mail. However, we reserve the right to terminate support to users who in our judgment are unreasonable or abusive or who have system or other difficulties that transcend the scope of this software.