Technical Questions and Support

If you have technical questions related The Mop usage you may:

• drop us an e-mail message to support@the-mop.com
• create ticket in our Support Area (creation of free account is required)

Both ways are private, the second one is more prefferable. Please remeber that we can read and write in English only.

To receive a proper answer from our Support Team, please, include in your e-mail the following information:

• product name (The Mop),
• version number (e.g., 2012.0.44),
• license key (if applicable),
• description of the problem.

It will be great if you send us a screenshot with the bug you're trying to describe.

Please read our Support Guaranty Policy carefully to be sure that your question will be answered.